How It Works
A Clear, Considered Journey — From First Conversation to Finished Kitchen
Moving Forward with Confidence
We have developed a clear and carefully structured process designed to make planning your kitchen straightforward and enjoyable.
Each project progresses through a series of well-defined stages, allowing decisions to be made calmly and with clarity. Nothing moves forward until you feel comfortable doing so.
Because we produce a carefully controlled number of kitchens each month, every project is guided through this process with close attention from our design team — ensuring your kitchen is thoughtfully planned, properly made and delivered exactly as expected.
Our process is designed to remove uncertainty and allow decisions to be made with clarity and confidence.
You remain in control throughout, supported by experienced designers and a team committed to delivering kitchens that are built properly and finished with care.
Phase One: Planning Your Project
This first stage establishes the foundations of your project — confirming that the kitchen layout, style and expected investment feel right before moving into more detailed work.
1. Initial Estimate
Share your room dimensions, architectural plans or a simple layout sketch and we will prepare an estimated cabinetry cost. This helps establish whether the project sits comfortably within your intended investment range.
2. Design Consultation
If the estimate works for you, the next step is a showroom visit or online design meeting where we begin shaping the layout and discussing your priorities in more detail.
3. Deposit & Production Scheduling
Once you are happy to proceed, a 50% deposit secures your place within our production schedule and allows your kitchen to move forward into the detailed design stages.
Phase Two: Refining the Detail
With the project underway, we now refine the design and confirm all the key decisions that will guide manufacture.
4. Design Refinement
The kitchen design is refined and adjusted as required. Where we are responsible for installation, this stage may include refinement following a measured site survey.
5. Final Checks
Before production begins, all layouts, measurements and key selections are carefully reviewed and confirmed to ensure everything is correct.
Phase Three: Making Your Kitchen
Once all details are confirmed, your kitchen moves into production.
6. Production Preparation
A complete production pack is prepared for the workshop, including detailed plans, elevations and cabinet specifications to guide manufacture.
7. Your Kitchen Is Made
Your kitchen is built in our specialist workshop in Vietnam by experienced craftspeople, with careful attention given to every cabinet and component.
Phase Four: Shipping, Arrival & Handover
With manufacturing complete, your kitchen begins its journey to the UK before final delivery.
8. Shipping & Final Balance
Once your kitchen is complete and ready to leave the workshop, we share reference photographs and container tracking details. At this stage the final balance payment becomes due prior to shipping.
9. Kitchen Arrival
Your kitchen arrives in the UK, clears customs checks and is received safely into our warehouse before being prepared for delivery or collection.
10. Delivery & Installation
For We Install projects, delivery to site is arranged ahead of our installation team arriving.
For Self Install projects, clients arrange collection from our warehouse once the shipment is ready.