Our Guarantee
1. Our warranty ensures that our kitchen cabinets will be free from major defects or faults in workmanship and materials (natural imperfections in hardwood are excluded) for a period of 5 years.
The warranty applies under the following conditions:
2.1 It covers cabinets supplied by Shaker Wholesale Limited. Separate manufacturer warranties are provided for appliances, taps, and runners.
2.2 It is valid only for the original purchaser of the cabinets and is non-transferable.
2.3 It applies only to cabinets used in a domestic setting for personal use, and not for those installed in business premises or workplaces.
2.4 It applies to cabinets used in the environment they were designed for—for instance, kitchen cabinets used in a kitchen, not in a garage or other non-intended spaces.
2.5 It applies to cabinets purchased and used within the United Kingdom.
The warranty does not cover:
3.1 Products purchased from Shaker Wholesale Ltd but manufactured by other companies, including appliances, sinks, taps, and worktops.
3.2 Damage caused by improper use, faulty installation, or poor maintenance.
3.3 Damage resulting from external events beyond Shaker Wholesale Ltd’s control, such as Acts of God, fire, explosions, exposure to corrosive substances, extreme weather, flooding, vandalism, misuse, abrasion, improper storage after delivery, infestation, leaks, and non-domestic use.
3.4 Damage from normal wear and tear, including paint or finish deterioration.
3.5 Damage resulting from alterations or repairs made by anyone other than Shaker Wholesale Ltd.
3.6 Damage caused during the removal of cabinets after initial installation.
3.7 Damage from intentional abuse, neglect, poor storage, or environmental factors.
3.8 Damage caused by pets or misuse by children.
3.9 Timber worktops are excluded from the warranty.
4. To make a warranty claim, please contact us by email at sales@shakerwholesale.co.uk or by phone at 01285 416667. Upon receiving the claim, Shaker Wholesale Limited will assess the issue, and if we determine the defect is covered under the warranty, we will either repair or replace the defective cabinet (or part).
5. Please note, we will not be responsible for removing defective cabinets (or parts), and you will need to collect replacement items from our showroom.
6. Shaker Wholesale Ltd will not be responsible for installing any repaired or replaced cabinets or parts.
7. Failure to allow Shaker Wholesale Ltd’s representative to inspect the cabinet in question will invalidate the warranty for that claim.
8. Any repaired or replaced cabinet parts will be covered by the warranty for the remainder of the original warranty period.
9. This warranty is non-transferable and applies solely to the original purchaser, as indicated on the invoice.
10. Warranties for appliances must be registered directly with the respective manufacturers using the invoice as proof of purchase.
11. This warranty is governed by the laws of England and Wales, and any disputes or claims arising from it will be subject to the jurisdiction of the English courts.
Registered office of Shaker Wholesale Ltd is:
20, Wenlock Road,
London N1 7GU